At Common Good, every product is made with the environment and you in mind. Here are answers to some commonly asked questions about our products and environmental policies.
From the beginning, we've listed every ingredient found in our products. Visit our ingredients page to find definitions of all the ingredients we use, what they are and why we use them.
Our products are gentle enough to use around kids and pets. They're phthalate, sulfate, and paraben free, and don't use harsh chemicals that contribute VOCs into the air.
REFILL BOX FAQS
HOW TO RECYCLE POUCHES
If you know us, you know that our mission - for the past 10 years - has been to reduce single-use plastic packaging. Yes this pouch is made from plastic. Unlike other pouches, it's made from one type of plastic and is recyclable. LLDPE plastic is #4 type however as a film, it's still not recyclable through many curbside collection services. It is recyclable at most supermarkets and pharmacies. To recycle this pouch, please cut the spigot out and rinse any residual soap from the plastic film. Then use this website to find your nearest drop-off point.
We know this is not the easiest way to recycle and we're working on plastic-free alternatives. In the meantime, thank you for putting in the effort to recycle
All our formulations are 100% readily biodegradable and free from harsh chemicals. They're concentrated to cut down on the carbon footprint made when moving product around the country. They don't have any unnecessary bells or whistles like dyes or strong fragrances. Just what you need, nothing you don't. We know from experience that they work really well and welcome any feedback.
100% PURE ESSENTIAL OILS
It's really important to us that we don't expose our kids or puppies to harmful chemicals. Synthetic fragrances are made from many different chemicals, some of which contain hormone disruptors like phthalates. We think it's better to stick to well-tested 100% pure essential oils. Oils can have strong properties too but we feel they're well tested and a better choice so we can decide what we want to bring into our home.
CRUELTY-FREE AND SUSTAINABLY SOURCED
We're certified cruelty free by the Leaping Bunny Organization. That means that we don't test on animals and our supply chain does not test on animals.
We don't use any animal-derived raw materials for our liquid products. Meaning our Lactic Acid is derived from plant sugars and our enzymes come from hay or grass. When we use corn-derived ingredients, they're coming from non-GMO sources. When we use palm oil-derived ingredients, they are certified sustainable by the Roundtable on Sustainable Palm Oil.
Our laundry detergent is great for people with sensitivities, including babies and kids with eczema. We don't use any optical brighteners or harsh chemicals. It's best to stick with unscented products if you're prone to sensitivities but our 100% pure essential oil scented product washes clear so you shouldn't have any chemical residue to cause problems.
Our formulation is specially designed for High-Efficiency machines (HE). That means it's concentrated and has a low foam profile. You can still use it in top loaders but you'll have to use 1.5 - 2x more. Make sure you only use the recommended dose to avoid soapy residues which can attract dirt to clothes and linens. It's also the best way to keep the product affordable and out of the water system.
Our mission is to reduce single-use packaging. Did you know that according to the EPA, only 28% of HDPE (type #2) plastic is collected for recycling in the USA? The rest is going into landfill, incinerators or the ocean. That's crazy.
We wanted to refill our bottles to keep that plastic out of the system so we created refill stations so you can bring your bottle back to the store and refill it over and over again, saving plastic and money. Click here to read more about our Refill Stations.
Head over to our locations page to find a refill station near you or let us know if you'd like to see one in your local store.
We ship orders via Fedex, UPS, DHL, and USPS. We usually ship orders out in 1 - 3 business days but this might take longer over holidays. We'll send you your tracking number when the order ships.
Within the 48 contiguous United States, shipping is free on orders over $65. Shipping will be calculated for orders below the free shipping threshold and for other states and territories. We know this is a change from years past, when we have offered a flat rate for smaller orders. The rising cost of shipping has made it necessary for us to make these changes. Thanks for understanding.
We're not able to ship outside the USA right now, sorry.
To minimize the fuel needed to get orders to your door, we have located our fulfillment warehouse to the center of the USA. Our shipping boxes are made from recycled content and printed with natural ink. We use only recyclable void-fill and padding to protect items during shipping - never bubble or synthetic materials. While this works for 99% of orders, if something does break, please reach out to us and we'll get your a replacement as soon as possible.
RETURNS & EXCHANGES
If you are unhappy with any item purchased from www.commongoodandco.com, we accept returns and exchanges on unused and unopened items within 30 days. To maintain the best possible prices, we do not cover the cost of shipping returns and exchanges. The limited return window is to ensure the freshest product for all our customers. Please see our return policy here, or reach out to email@example.com for more details.
If you have a quality problem with any of our products, please contact firstname.lastname@example.org for assistance.
Sale items are not eligible for return.
If you have a problem with a product you purchased from one of our retailer partners, please reach out to them directly as we can't provide returns for products purchased from a third party.
If an item has been damaged in transit, we are happy to refund or replace it. Please contact email@example.com and forward a picture of the damages, including a picture of the lot number which is located on the back of the product under the label.
Please get in touch if you have questions that aren't answered here. Email us.